FAQS
Shipping & Delivery
Q: Where do you ship from?
A: All orders are processed and shipped from Hongkong China.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on your location and will be shown at checkout.
Q: How long does delivery take?
A: Orders are typically processed within 1–3 business days. Delivery times depend on your region, but most orders arrive within 5–12 business days.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options shown at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn items in their original packaging. To start a return, please contact our support team at Info@mubzyco.com
Q: Can I exchange an item or cancel?
A: As we aim to process orders as fast as possible ,you must request any changes or cancelation within 12hours of ordering . All request after this time will be denied . your order can be returned for a full refund after it is received .
Product Care
Q: How do I take care of my jewelry?
A: To keep your Mubzyco jewelry looking its best, avoid contact with water, perfume, and harsh chemicals. Store your pieces in a dry, cool place when not in use.
Contact Us
Still have questions?
We’re happy to help! Contact us anytime at Info@mubzyco.com or through our Contact Page.